Call Recording Solutions
Peace-of-mind when you need it…
Lloyds IP Call recording solutions provide the ability to record all calls in and out of your organisation.
This is a hugely powerful tool, which will give leaders a real comfort level as to the customer service levels continually being provided by their organisation.
Recording calls can also assist you with training, monitoring, order clarification, compliance and any legal issues. Employees can also see the benefit by virtue of having some back-up in the event of customer disputes.
Call Recording – the benefits:
- Maintain and enhance customer service levels
- Train and evaluate your staff
- Comply with regulations (FCA etc)
- Verify verbal orders, save thousands
- Resolve any disputes, enhance professionalism
- Reduce phone abuse
- Peace-of-mind for the business