In 2012, John Paul Szkudlapski, IT & Technical Services Manager at Birkenhead Sixth Form College, was given the task of extending the college telephone infrastructure into two re-cently constructed buildings and a new college en-trance. The existing system was at capacity and the college wanted to take advantage of new technology to improve communications.
John Paul began his research of the market place to find a trusted partner to supply BHSFC with a communications sys-tem to meet current and future requirements.
BHSFC Communications Investment Plan
“From the initial tender returns it was clear that Lloyds fully understood our requirements and what we were trying to achieve. The transition to the new Mitel system was seamless, with just under 15 minutes downtime. The project man-agement and implementation of the system far exceeded our expectations – no stone was left unturned by Lloyds to make sure that everything was right from day one.” John Paul Szkudlapski(IT & Technical Services Manager).
The solution design process began with a demonstration of the Mitel equipment. Which gave staff the opportuni-ty to see the equipment and the benefits it would bring. They could also ask detailed questions about areas such as reducing communication costs, answering incoming calls effectively, messaging, and recording important calls.
Following the demonstration and further discussions, BHSFC identified the following areas as most important to them:
Voice over IP – handsets sit on the network and are easi-ly be moved without new cabling to eliminate costs. New handsets are simply sent to site and connected to a net-work point, which eliminates further costs.
‘Hot-desking – to allow each member of staff to log into any handset, so that their incoming calls, voicemails and settings follow them around the building.
Auto Attendant – to answer and direct calls efficiently, with facility to change the message remotely during poor weather conditions and to reduce bottleneck at recep-tion and quickly broadcast important messages to par-ents.
Voicemail – Configure voicemail for all staff, including lecturers, with messages delivered as an email attach-ment to reduce message taking at reception and ensure message delivery.
Call Recording -Ability to allow specific staff to record important calls and deliver them as an email attachment for easy storage and retrieval.
Wireless handsets – to increase security and presence of Premises Team (handsets sit seamlessly on college wifi network).
Lloyds IP were chosen because of their experience and expertise, and their solution showed the highest level of benefits to the school.