19th June 2009

Unifying Communications becomes easier!

Siemens release their highly aniticipated Version 8 of the HiPath 3000 incorporating OpenScape Office

As communications technology grows, users are subjected to an increasing level of information overload and lack of control. With multiple devices and interfaces to access content, learning curves and complexity becomes a major challenge. Lack of closure on questions or processes, or duplicate communication attempts all add up to a potentially frustrating and unproductive working environment.

So how does this impact on a business?

Below are just some of the problems businesses will come in contact with, therefore Siemens is launching a NEW industry leading UC Solution called OpenScape Office.

• Do you currently pay too much on your business mobile phone bills? – With dual mode handsets you can place calls using your HiPath 3000 telephone system while in the office, saving money on expensive mobile costs. 

• Do you need people to work from home, but not to incur any set up costs? – Your staff can ‘’hot desk’’ anywhere, all you need is the number you’re working from and Internet access. 

• Do you need your customers to be able to speak to the correct person, each time they call? – this solution provides an enhanced Operator Position which sees presence status, reviews voicemail and sends Instant Messages to those that are busy. 

• Do you want to access your voicemails, emails, faxes and web pages through one pop-up screen? – You can unify your communication tools with this solution through a single message store, voice and fax and an Outlook Plug-in and Instant Messaging capabilities.

• Do you need to work from home, but not incur any set up costs? – Homeworkers can work remotely with their own personal DDI using the screen dial and billing capabilities features from your telephone system.  

• Do you want to control your calls and voicemails? – Prioritise your calls using the simple routing feature and screen pop to view incoming calls and voicemails.

• Do you need to know where every employee is at anyone time? – The Presence feature allows you to easily see the status of your colleagues and allow collaboration to resolve customer queries on first contact.

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